questions to implement a successful chatbot

 Are you thinking of implementing a chatbot in your company? Have you been told that it improves the profitability and productivity of your teams? If you are considering the implementation of chatbots in your processes, then we summarize the questions that you are asking us and that you can see in the recording of a recent webinar . But first let's focus that it is a chatbot . A chatbot is an application, a digital system, which is capable of autonomously performing activities or tasks based on the information provided by its user. bacobolts.yictic

1. What types of chatbots are there?

There are multiple types of chatbots , depending on their design and functions. There are conversational and non-conversational ones , which work by audio or text , aimed at clients or employees, acquaintances or anonymous, or with different functions (resolution, notifiers, informants or recommenders). construction-bolts.tockhop

2. How are conversational chatbots different from non-conversational ones? Is there a non-conversational chatbot?  technologywebdesign

The first consideration we will have to make is what we mean by conversation . In a conversation, both the chatbot and the user use everyday language, natural language , without any restriction from the system. And of course there are non-conversational chatbots . These limit the conversation through, for example, option menus.

The key to the conversational chatbot is that it combines elements of natural language processing ( NLP ) with elements of artificial intelligence ( AI ) in its technology . This does not mean that a conversational chat occasionally requires specific information from the user such as an email or an identification code or has quick response buttons. techqueer

3. What type of chatbot is the most suitable for my company?

The usefulness and profitability of a chatbot is not determined by the type of business or sector of the company. In reality, it is the service, the microservice or the task that is going to automate that defines the adequacy of the chatbot . There are tasks or processes in which chatbots have already demonstrated their capabilities, for example, for administrative tasks or employee training. In any case, the first step will be to analyze the starting situation of the “ pain ” that the company needs to solve and define how a chatbot could solve it in order to evaluate its viability with a business case .  tc-bolts.dyifo

4. Can I have the same chatbot on multiple channels?

The combination of chatbot and PLN with AI make them very versatile applications. It allows them to interconnect any type of channel . And what is more important, the chatbot can take control of the conversation by deciding the response it should give at all times, whether they are voice channels such as a callbot or a pod (such as Alexa) or written as an instant messaging channel such as WhatsApp. . In any case, it is the current business situation, how you want to design the customer or employee experience , that will determine the mix of channels and the capabilities that the chatbot is required to do .

5. Can a chatbot help me in my sales?

The chatbots can help the company both in the aftermarket and the sale itself. For this, there are already chatbots that improve the pre-sale phase , solving doubts about the products, for example, facilitating the decision process for the customer. They do this both in direct conversation and by following the client's activity on our website, helping to qualify leads , reduce abandonment and increase conversion . Thus, the chatbot becomes a listening channel because it allows to interact naturally with the customer with 24/7 availability and on any device. bolts.answerhop

  

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